Hostsavvy Terms of Service

1. Introduction

This document (the “Agreement”) sets forth the principles, guidelines, and requirements of the Terms of Service of Hostsavvy (the “Company”) governing the use by the customer (“Customer”) of the Company’s services and products (“Services and Products”). These Terms have been created to promote the integrity, security, reliability, and privacy of the Company’s facilities, network, and Customer data.

Hostsavvy retains the right to modify these Terms at any time. Any such modification shall be automatically effective as to all customers when published on the Hostsavvy website. Hostsavvy shall be the sole and final arbiter of the interpretation of these Terms. By utilizing Hostsavvy’s services and products, the Customer agrees to be bound by the terms herein.

2. Compliance with Law

Customer shall not post, transmit, or store material on or through any Service or Product which, in the sole judgment of Hostsavvy:

• Is in violation of any local, state, federal, or non-United States law or regulation;
• Is threatening, obscene, indecent, defamatory, or that could adversely affect any individual, group, or entity;
• Violates the rights of any person, including rights protected by copyright, trade secret, patent, or other intellectual property laws (including the distribution of pirated software).

The Customer agrees to indemnify and hold harmless Hostsavvy from any claims resulting from the use of the services which damages the Customer or any other party.

3. Prohibited Uses of Services and Products

Customer may only use the Services in a manner consistent with their intended purpose. By way of example and not limitation, the following uses are expressly prohibited:

3.1 General Prohibitions

• Pornography: Pornography and pornographic merchandising are strictly prohibited. This includes links to pornographic content elsewhere.
• Illegal Software: Pirated software, “hacker” programs, Warez sites, MP3/Music/Video download sites, and game rooms/MUDs are prohibited.
• Proxy & Phishing: Anonymous/public proxies, proxy services, phishing content, and fake offers websites are not allowed.
• Gambling: Online gambling, casino functionality, sportsbook betting, and internet lotteries are prohibited.
• Compressed & Media Files: Transmission, storage, or distribution of any compressed file formats or Audio/Video files in violation of applicable law is strictly prohibited.

4. System & Network Security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include, but are not limited to:

• Introduction of malicious programs (viruses, worms, trojans) into the Hostsavvy network.
• Effecting security breaches or disruptions (e.g., port scans, flood pings, packet spoofing, denial of service attacks).
• Unauthorized access to data, systems, or networks.
• Forging TCP-IP packet headers or email headers.
• Executing cron jobs or mailing scripts more frequently than per-minute (per-second crons are prohibited).
• Any attempt to circumvent bandwidth tracking or alter Company log files.

5. Billing, Payments & Refunds

5.1 Payment Terms

• All charges are due and payable in advance of service provision. Hostsavvy reserves the right to suspend services if payment is not made by the due date.
• Payment is due each anniversary month, quarter, or year following the date services were established.
• All payments must be in US Dollars.
• Returned checks are subject to a $45.00 fee.

5.2 Refund Policy (7-Day Money-Back Guarantee)

⚠️ The guarantee does NOT apply to the following (non-refundable):

• VPS Servers & Dedicated Servers
• Domain registration, transfer, or renewal
• cPanel, Plesk, or any other control panel licenses
• LiteSpeed, Softaculous, Cloud services
• SSL Certificates, Sitelock, SpamExperts
• WHMCS, Windows OS, SQL, G Suite, Office 365
• Bulk SMS services and paid support fees

Important Conditions:

• If you purchased hosting with a “FREE DOMAIN”, the refund will be issued for the hosting payment only, deducting the domain cost.
• If the issue occurred from the server end, Hostsavvy will provide a refund after deducting applicable payment gateway charges.
• No refund will be initiated if you violate any Term of Service or Policy.
• Dedicated Servers and VPS require a minimum 1-month term before cancellation. Early termination incurs a $199.00 fee.

6. Email & Spam Policy

Sending unsolicited commercial email (UCE), spam, or bulk messages is strictly prohibited. Examples include:

• Sending UCE referencing an email address, domain, or IP address hosted by Hostsavvy.
• Forging mail header information.
• Creating chain letters or pyramid schemes.
• Harassment via language, frequency, or size of messages.

7. Backup Policy

7.1 Restoration & Charges

• For Shared/Reseller packages, we offer 1-time free restoration within one month. Any extra restoration requests will be charged accordingly.
• Standard restoration charges are ₹1699 INR (or equivalent in USD). If the backup is unavailable after payment, the amount will be fully refunded. If the backup is available, no refund is issued.
• Restoration requests require 24–48 hours to process.

7.2 Important Disclaimers

• We take incremental backups for the last 7 days as an additional service, but this is not compulsory and we do not guarantee 100% availability.
• Final responsibility for all backups rests with YOU. We strongly recommend that you take periodic backups and store them at your end.
• If your website contains malicious files or malware, we are not responsible for backup integrity or data loss.
• If your account is suspended or terminated, backups will not be provided.
• In case of missing files due to the time elapsed between the backup date and the restoration request, we will not be able to re-generate the backup.

Note: This backup policy represents our "best-effort" service. We do not warrant that backups will be error-free or complete.

8. Service Availability

To allow sufficient time for file maintenance and backup, the maximum number of hours per day that our network will be made available is 22 hours per day, 7 days a week (≈91.6% uptime target).

• In the event of a disaster or other prolonged service interruption, Hostsavvy has arranged for the use of alternative service sites to allow for full business resumption within 24 hours.
• Hostsavvy reserves the right to temporarily suspend services for maintenance, repair, or upgrades. Best efforts will be made to notify you, though we are not obligated to do so.

9. Limitation & Exclusion of Liability

• Hostsavvy shall have no liability for consequential, exemplary, special, incidental, or punitive damages, even if advised of the possibility of such damages.
• In any event, Hostsavvy’s total liability to you for any cause of action shall be limited to the amount actually paid to Hostsavvy by you during the thirty (30) days immediately preceding the date on which such claim accrued.
• Hostsavvy will not be liable for any temporary delay, outages, or interruptions of the Services, nor for any failure resulting from acts of God, mechanical, electronic, or communications failures.
• Disclaimer: Use of Hostsavvy’s Services is at Customer’s sole risk. The Services are provided “as-is” and “as available” without warranties of merchantability or fitness for a particular purpose.

10. Indemnification

Customer agrees to indemnify and hold Hostsavvy harmless from any lawsuit, claim, charge, or expense, including reasonable attorney fees and costs of defense, for any matter arising from or relating to Customer’s Website or use of the Services.

Nothing contained herein shall be deemed to create a partnership, joint venture, or other relationship between Hostsavvy and Customer. Hostsavvy has no interaction with the data or substance of Customer’s Website, except as necessary to maintain the Website.

11. Confidentiality

Both Hostsavvy and the Customer agree to protect the confidentiality of each other’s proprietary information (business plans, technology, marketing plans, etc.).

• Each party shall take every appropriate precaution to protect such information.
• Upon termination of this agreement, all confidential documents shall be returned or destroyed.
• This section survives the termination of the agreement for any reason.

12. Refusal of Service & Termination

Hostsavvy reserves the right to refuse, restrict, suspend, or terminate service in its sole discretion with no refund for violation of these Terms.

• Failure to follow any of the Terms is grounds for immediate account deactivation.
• Hostsavvy will be the sole arbiter as to what constitutes a violation.
• If a criminal offense is suspected, Hostsavvy will notify the appropriate law enforcement authorities.

13. Entire Agreement & Governing Law

These Terms, together with any documents expressly referred to in them (including the Privacy Policy), contain the entire Agreement between us relating to the subject matter covered.

• This Agreement supersedes any previous agreements, arrangements, or proposals (written or oral).
• You have not relied on any representation other than those expressly stated in this Agreement.
• Hostsavvy reserves the right to amend these Terms at any time. It is your responsibility to check periodically for updates.

14. Contact Us

If you have any questions, grievances, or concerns regarding these Terms, please reach out to us through the following channels:

📞 Call Support (Voice)

• Phone: +91-9073533686
• Available Timings:
  • Monday – Friday: 11:00 AM – 5:00 PM (IST)
  • Saturday: 11:00 AM – 2:00 PM (IST)
  • Sunday: ❌ Holiday (Call support fully OFF)

🎫 Support Ticket System

• Availability: ✅ 24/7
• Response Time: 1 hour to 12 hours, depending on the issue complexity

💬 WhatsApp Support (Text Only)

• Number: +91-9903326183
• Timings: 10:00 AM – 10:00 PM (IST)

📞 IVR Number

• Interactive Voice Response (IVR): +91-9903326183

✉️ Email & Legal

• Sales / Support: sales@hostsavvy.in | support@hostsavvy.in
• Abuse & Legal: abuse@hostsavvy.in
• Grievance Officer (Privacy): grievance@hostsavvy.in

📍 Address: Business Hosting Specialist, West Bengal, India.